Our Clients

GET IN TOUCH

WE WOULD LOVE TO HEAR FROM YOU

GENERAL
  • Where is your school? Our offices and Spanish school are located in central Antigua just a few blocks east of the central park and easily reachable on foot from anywhere in downtown Antigua. Our address is 4a Calle Oriente #28C.
PAYMENT & RESERVATION
  • What is your refund and cancellation policy? IMPACT LANGUAGE is not able to issue any refunds. Classes and other services can be rescheduled to another date/time or switched to another service with 1 weeks’ notice or longer.
  • Do I have to make a reservation or can I just show up? Please contact us in advance to reserve a homestay or Spanish class. We cannot guarantee availability of same-day services for walk-ins.
  • How far in advance should I book services? We can book services as far in advance as 1 year. We request a minimum notice of 24 hours to schedule any service to availability.
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  • How can I pay? What are the payment methods? Payments are accepted via PayPal and in our offices in cash USD or cash GTQ. Pre-payment is required to make any reservation.
  • I don’t want to reserve online. Can I come by your office? Yes, you may make your reservation and pay in our offices. We are located at 4a Calle Oriente #28C and open 8AM to 5PM Monday through Friday.
SPANISH CLASSES
  • When are classes offered? Impact Language offers classes Monday through Friday between 8AM and 5PM CST. We are flexible in terms of scheduling and do not require students to start on a certain day of the week.
  • What are the average hours and length of study? This varies greatly between students depending on time in Antigua, class goals, etc. Our most popular package is 20 hours per week for at least 2 weeks.
  • Do you offer classes for children? Yes, our classes can be accommodated for children of any age and Spanish level. We have a number of teachers experienced in teaching Spanish to children and have additional learning resources for young students such as games and activities that can be incorporated into classes.
  • Can you accommodate students with learning differences? Yes, we have a number of teachers that have experience working with students with learning differences such as dyslexia. If you need a learning accommodation, please let us know so we can pair you with the best match for your teacher.
  • What are your teachers’ qualifications? All Impact Language teachers are local native Spanish-speaking Guatemalans who have 10 to 40 years of experience teaching Spanish to foreigners. All possess Guatemalan baccalaureates with additional coursework, trainings, and certification in teaching Spanish.
  • Do your teachers speak English? Generally very little English is spoken in classes in order to promote the immersive environment and advance the student’s learning. However, most of our teachers speak some level of English with a number of them at the intermediate or advanced levels.
  • How do I determine my Spanish level? You can determine your level of Spanish via the online assessment here [LINK]. Your teacher will also conduct a thorough assessment of your strengths and areas needing improvement on your first day of class.
  • What do I need to bring to class? Students can bring a notebook, pen, and any other materials they may want to incorporate into their class. Paper, pens, and Impact Language learning materials will be provided upon the start of classes and we have a number of resources available, including dictionaries, books, and games, for use during class.
  • Can I change my teacher? Yes, some students like to experience different teaching style. Should the desire to change your teacher arise, please inform the Impact Language team immediately and we will accommodate to the best of our ability. We generally ask for 1 week’s notice to inform the teacher for any confirmed bookings unless there is an urgent reason.
  • Do you issue certificates or diplomas? All students receive a certificate for their time studied with Spanish upon termination of their classes.
  • Can I receive university credit for my classes? Yes, Impact Language offers tangible credit in the US, CA & EU, however, this credit must be approved and set up in a proprietary manner in a partnership between Impact Language and your University of study.
ACCOMMODATION
  • How are host families selected? We visit all homestays to complete a thorough assessment before working with them and continue visits at various times throughout the year.
  • Where are the homestays located? All homestays are located within Antigua and are a 10 – 15 minute walk to the central park and the Spanish school.
  • Do the homestays have wifi? Yes, all homestays have wifi access in common areas. Wifi access in other areas of the houses varies by host.
  • Can homestays accommodate dietary restrictions? Yes, all hosts are accustomed to cooking for a variety of dietary needs and preferences including vegetarian, vegan, gluten-free, and nut-free.
  • Do homestays have pets? Yes, a number of our homestays have small dogs, cats, or parakeets. Please let us know if you have any allergies in order to accommodate.
  • If I do not want certain meals, can I pay less? We do not offer a discount for excluded meals. If you plan on missing a meal, please always try to let us or the homestay know in advance.
  • How many guests stay in one house? The number of guests with each family will vary by season and by family. Please let us know if you prefer to be in a home environment that is more intimate (1-3 other guests) or more international (4+ guests) and we will accommodate according to our availability.
  • Can I change homestays if necessary? Yes, should the desire to change your homestay arise, please inform the Impact Language team immediately and we will accommodate to the best of our ability. We generally ask for 1 week’s notice to inform the host for any confirmed bookings unless there is an urgent reason.
NIÑOS DE GUATEMALA
  • Once donated, where does the money from my services go? 100% of the net profits from any service booked with Impact Language is donated directly to NGO Niños de Guatemala. This revenue is then used with the general donation fund to support teacher salaries, building maintenance, the purchase of school supplies and more.You can find a full breakdown in the NDG Annual Report here: [LINK].
  • Are there other ways I can help? Yes! There are many ways to support Niños de Guatemala whether it be volunteering, making a donation, sponsoring the education of a student, or referring someone to our tours. Find out more here: [LINK].
ANTIGUA, GUATEMALA
  • Are Antigua and Guatemala safe? Though we have not had any safety issues, participants should follow the advice and directions of Impact Language at all times when in Guatemala as well as use common sense precautions. Guatemala’s tourist destinations are typically very safe as there is an increased police presence and minimal activity by criminal organizations in these locations. Most travelers visit Guatemala without incident.
  • Where should I stay in Antigua? There are many accommodation options in Antigua. If you need somewhere to stay while here, consider choosing our Family HomestayLuxury Homestay or Good Hotel, a former private mansion with a minimalistic design infused with local touches, with 100% of profits donated to NGO Niños de Guatemala.
  • What else can I do in Antigua? If you are looking for things to do in Antigua, consider volunteering with Niños de Guatemala here or participating in a tour with Impact Experiences here, with 100% of profits donated to NGO Niños de Guatemala.
  • How should I get to Antigua? If you need transport from the Guatemala City Airport or another location in Guatemala, check out our transport options here.
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